Question 1

How do I place an order?

Accepted Answer

Add items to your cart, go to checkout, fill in your delivery details and choose a payment method. You'll get an SMS/email confirmation immediately.

Question 2

What payment methods do you accept?

Accepted Answer

Cash on delivery, bKash, Nagad, Rocket, and all major Visa, MasterCard and AMEX cards through our secure gateway.

Question 3

How long does delivery take?

Accepted Answer

Inside Dhaka: 24–48 hours. Outside Dhaka: 2–5 business days. Some remote areas may take up to 7 days.

Question 4

How much is delivery charge?

Accepted Answer

Inside Dhaka ৳60, outside Dhaka ৳120 for standard items. Free delivery on orders above ৳2,000.

Question 5

Can I return a product?

Accepted Answer

Yes — you have 7 days from delivery to request a return for eligible items. See our Returns & Refunds policy.

Question 6

How do I track my order?

Accepted Answer

Visit the Track Order page and enter your order ID and phone number for real-time status.

Question 7

Are products genuine?

Accepted Answer

All sellers on GuruzBD are verified. Any counterfeit product is refunded 100% and the seller is removed.

Question 8

How do I become a seller?

Accepted Answer

Click 'Sell With Us' in the header, register your shop and upload your KYC documents. Approval takes 1–2 business days.

প্রায়শই জিজ্ঞাসিত প্রশ্ন